UP SELLING & CROSS-SELLING

What can your retail outfit gain from up selling & cross-selling?

The short answer is more revenue.

However, the best part about up selling & cross-selling lies in the details. It’s revenue that you really don’t have to work for.

THE PERFECT COURSE FOR PEOPLE WHO DO NOT LIKE TO SELL

BOOK YOUR PLACE

Speakers

Daniel Ireland CMgr MCMI

Managing Director

Our Sales Experience

Daniel is a chartered manager, accredited teacher, mentor and coach. He wants to inspire business owners and their employees to be passionate about the brand they work for and the products or services they sell. Daniel has an eternally positive outlook and dedication to relentless hard work.

With over 17 years Business Development experience working with global companies like HSBC, Barclays, Dulux and Fitness First, most recently as a Senior Business Advisor for Jersey Business, Daniel always brings his experience and passion for business and his passion for people to help develop with business owners, management and their staff a focused approach to business planning and service delivery.

Areas of focus include:

  • Business Development Training
  • Management Training
  • Business Growth Strategies
  • Business Case Development,
  • Approaching for Public & Private sector finance
  • Investor and customer pitching
  • Sales & business development strategies
  • Body Language and Tonality
  • Retention and acquisition strategies
  • Coaching and Motivational Training
  • Business Process Mapping
  • Customer Service Excellence
  • Personal Development Planning

Daniel believes that any employee’s greatest tool is to believe in the company, its values and why they are in business. It allows for an ‘authentic’ customer interaction.

 

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Venue

St Helier, St Helier, Jersey

07797787389

Agenda

  1. 09:00 AM - 12:00 PM : DAY 1 WORKSHOP - 27th April

    Day 1

    • What is cross selling, what is upselling?
    • Why is it integral to the business you work for?
    • Sell without feeling pushy or being aggressive – Relationship Development
    • Listen more acutely to spot opportunities that add value
    • Apply a cross and up selling process to make buying decisions easy
    • Time for questions
    Core Competencies: Customer Experience, Confidence, Sales Skills
    Related Competencies: Communication, Influence, Selling 
  2. 09:00 AM - 12:00 PM : DAY 2 WORKSHOP - 2nd May

    Day 2 

    • Rec­og­nise buyer needs
    • Lis­ten for or cre­ate oppor­tu­ni­ties to cross-sell
    • Cre­ate a nat­ural, con­ver­sa­tional bridge to the offer
    • Have more confidence
    • Over­come resis­tance in a pos­i­tive way
    • Understanding your customers – The Customer Experience
    • Time for questions
    Core Competencies: Customer Experience, Confidence, Sales Skills
    Related Competencies: Communication, Influence, Selling

Book Your Place

About the trainer

Daniel, Chartered Manager, CMI & ILM Trainer, wants to inspire employees to be passionate about the brand they work for and the products or services they promote. Daniel has an eternally positive outlook and dedication to relentless hard work with a background in the practise of Meditation and Mindfulness through sister company Awareful, offering a much softer more customer focused inteaction and process.

With over 20 years experience working within companies like HSBC, Barclays, Dulux and Fitness First, most recently as a Senior Business Advisor for Jersey Business, Daniel always brings his experience and passion for business and his passion for people to help develop with business owners, management and their staff a focused approach to business planning and service delivery.

Daniel believes that any employee’s greatest tool is to believe in the company, its values and why they are in business. It allows for an ‘authentic’ customer interaction.

What to Expect

Day 1 Workshop

  • What is cross selling, what is upselling?
  • Why is it integral to the business you work for?
  • Sell without feeling pushy or being aggressive - Relationship Development
  • Listen more acutely to spot opportunities that add value
  • Apply a cross and up selling process to make buying decisions easy
  • Time for questions
Core Competencies: Customer Experience, Confidence, Sales Skills
Related Competencies: Communication, Influence, Selling 

Day 2 Workshop

  • Rec­og­nise buyer needs
  • Lis­ten for or cre­ate oppor­tu­ni­ties to cross-sell
  • Cre­ate a nat­ural, con­ver­sa­tional bridge to the offer
  • Have more confidence
  • Over­come resis­tance in a pos­i­tive way
  • Understanding your customers - The Customer Experience
  • Time for questions
Core Competencies: Customer Experience, Confidence, Sales Skills
Related Competencies: Communication, Influence, Selling

Costs

£99 for the 2 x 3 hour workshops - General Admission

£74  for the 2 x 3 hour workshops - Early Bird - Till End of March

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Contact

Daniel Ireland

San Dor - 2 La Grand Jardin - St Helier

daniel@oursalesexperience.com www.oursalesexperience.com 07797787389